Hydrofence respects your privacy. This policy explains what personal information we collect when you use this website or contact us, why we use it and the choices available to you.
1. Who we are
Hydrofence is the controller of the personal information described in this policy. You can contact us about privacy or your personal information at hello@hydrofence.co.uk.
2. Information we collect
We may collect information that you provide when you contact us or submit an enquiry, including:
- your name, email address and telephone number;
- your address, postcode or development location;
- the property or site type, approximate size and service you are interested in;
- whether your enquiry is domestic or commercial and any previous flooding you report;
- details you provide about the property, garden, site, drainage or flood-resilience issue; and
- any further information, photographs, drawings or reports you choose to give us during correspondence or a site assessment.
Our web server may also record technical information such as your IP address, browser type, requested pages and the date and time of requests. This is normally held in security and diagnostic logs.
3. How and why we use your information
We use personal information to:
- respond to enquiries and arrange site assessments;
- prepare quotations and take steps requested before entering into a contract;
- provide and administer Hydrofence services;
- keep appropriate business, safety and financial records;
- operate, secure and improve the website; and
- establish, exercise or defend legal claims where necessary.
Our lawful bases will usually be taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, and our legitimate interests in responding to customers, operating our business and protecting our website. Where we rely on consent, you may withdraw it at any time.
5. How long we keep information
We keep enquiry information only for as long as reasonably needed to respond, provide a service, maintain appropriate business records or meet legal requirements. Unsuccessful or inactive enquiries will normally be reviewed and deleted within 24 months. Information connected with a contract or financial transaction may be retained for longer where required for tax, accounting, warranty or legal purposes.
6. Security
We use reasonable organisational and technical measures intended to protect personal information from loss, misuse, unauthorised access or disclosure. No internet transmission or storage system can be guaranteed completely secure.
7. Your data-protection rights
Depending on the circumstances, you may have rights to:
- ask for a copy of your personal information;
- correct incomplete or inaccurate information;
- ask us to erase or restrict the use of information;
- object to certain processing, including direct marketing;
- receive certain information in a portable format; and
- withdraw consent where processing relies on consent.
To exercise a right, email hello@hydrofence.co.uk. We may need to confirm your identity. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
9. Other websites
This website may link to other websites. Their privacy practices are controlled by their own policies, and Hydrofence is not responsible for those external sites.
10. Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will appear on this page with its updated date.
11. Contact us
For questions about this policy or how we use personal information, email hello@hydrofence.co.uk.